Account Manager-Customer Renewals & Onboarding

Role Overview

We are seeking a target-driven Customer Retention & Onboarding Specialist for our High Value & Growing SMB Clients. This role owns two verifiable deliverables: onboarding new accounts within SLA, and renewing existing accounts on time.

What You Will Do

Execute technical setup for new client accounts, including IVR routing, virtual number provisioning, WhatsApp API and integrations. Run renewal conversations for accounts approaching their renewal date, and close them before expiry.

Why It Might Be a Fit

Must have 1–2 years of hands-on experience in B2B customer onboarding, renewals or customer success within a SaaS environment. Experience handling renewal conversations for a B2B subscription product, against a renewal or retention target, for at least 12 months.

Requirements

• Experience: 1–2 years of hands-on experience in B2B customer onboarding, renewals or customer success within a SaaS environment.
• Renewals: Handled renewal conversations for a B2B subscription product, against a renewal or retention target, for at least 12 months.
• Onboarding: Configured and set up client accounts on a SaaS platform yourself (for example IVR, virtual numbers, WhatsApp Business API or integrations).
• Languages: Fluency in English and Hindi, spoken and written, for client training and renewal conversations.

Benefits

• 5 days working plus alternate Saturdays
• Competitive fixed salary with performance-based incentives linked to renewal rates, early flags during health checks, and customer and onboarding CSAT.
• Clear career growth path within Customer Success and Account Management.
• Opportunity to work in a high-growth SaaS and Business AI environment.
• Recognition and rewards for top performers.
• Health and wellness benefits and paid leave as per company policy.