Customer Success Manager (Sales Experience Required)

Role Overview

The Customer Success Manager is responsible for ensuring client needs are understood and satisfied by working closely with the Executive Assistant. The role involves maintaining work quality, initiating continuous improvements, and promoting the values of MySigrid.

What You Will Do

The Customer Success Manager will perform duties such as building strong business relationships with clients, managing client complaints, and leveraging sales experience to identify growth opportunities.

Why It Might Be a Fit

The ideal candidate will have at least 2 years of experience in Customer Service/Success supervisory/team lead role, proven sales experience, excellent English communication skills, and high computer literacy.

Requirements

• At least 2 years of experience in Customer Service/Success supervisory/team lead role
• Proven experience in sales is required
• Excellent English communication skills
• High computer literacy and ability to learn new software
• Knowledge in customer success processes

Benefits

• Competitive salary package
• Paid Time-Offs
• HMO Package for the employee and two legal dependents
• Reimbursable internet charges
• Comprehensive training and continuous learning advantages
• Opportunity to contribute to new technology and help develop a high-end system
• High importance to work-life balance with the opportunity to work from home part of the week
• Opportunity to venture into other areas of the business as you continue to contribute to the company’s growth
• Co-Working days