Customer Success Manager – Madrid/Barcelone

Role Overview

Join Mytraffic as a Customer Success Manager to be part of a major transformation, launching an AI-powered product and redefining our go-to-market strategy. You will work in a team of 9 Customer Success Managers and report to a Lead CSM, under the Head of Customer Success.

What You Will Do

Deliver value early and consistently to clients, expand the value delivered, lead and maintain the AI shift with clients, onboard and activate each account with a usage-centric approach, and turn client goals into value.

Why It Might Be a Fit

You’re hungry to drive change and innovation through AI, curious about new tools, and can bring clients along in a transformation.

Requirements

• At least 3 years in a CSM role, in SaaS B2B and on a complex solution
• Bilingual in French and English, Spanish is a plus
• Experience in the data industry and/or GenAI
• Strong experience managing a significant portfolio with key accounts, in customer success, account management or solutions consulting
• Proven track record on client satisfaction
• Understanding of client goals and ability to turn them into practical workflow and adoption plans
• Mastering sales cycles, anti-churn strategies and portfolio expansion
• Ability to build trust with technical and non-technical stakeholders alike and present with clarity and impact
• Ability to coordinate across teams with ease and have a positive impact on people
• Resilience, coachability, and high ownership in a fast-moving environment
• Ability to handle onboarding, follow-through and cross-functional coordination with operational excellence

Benefits

• Dynamic Work Environment
• High Impact
• Cross-functional Collaboration

Tagged as: Clari