Customer Success Manager – Guided – West Coast

Role Overview

As a Customer Success Manager for the Guided segment, you will serve as the primary post-sales partner for a portfolio of approximately 30 enterprise accounts across the US West Coast region, guiding customers from onboarding through scaled adoption and long-term expansion.

What You Will Do

You’ll run a strong operating cadence across customer engagements — including kickoffs, success planning, executive business reviews, adoption reviews, and renewals — helping customers translate product usage into measurable business outcomes and clear ROI.

Why It Might Be a Fit

You will proactively manage customer health, identify risks before they become blockers, and drive resolution across technical and business stakeholders.

Requirements

• Enterprise Customer Success experience
• Technical fluency
• Commercial acumen
• Value & outcomes mindset
• Operational rigor
• Clear, high-trust communication
• Cross-functional leadership
• Builder mindset in ambiguity

Benefits

• Competitive compensation
• Ownership (equity)
• Work/life balance
• Health & wellness
• Future planning
• Financial security
• Career growth
• A passionate team
• Remote-first
• Giving back
• Transparency