Low-touch Customer Success Manager (Remote – EMEA)

Role Overview

The Low-touch Customer Success Manager will serve as the primary post-sales partner for a portfolio of approximately 30 enterprise accounts across the EMEA region, guiding customers from onboarding through scaled adoption and long-term expansion.

What You Will Do

The role involves owning a portfolio of n8n enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal, and driving onboarding and enablement across technical and business audiences.

Why It Might Be a Fit

The ideal candidate will have experience in managing a portfolio of enterprise SaaS customers, technical fluency, commercial acumen, a value and outcomes mindset, and the ability to communicate clearly with both technical builders and executive stakeholders.

Requirements

• Enterprise Customer Success experience
• Technical fluency
• Commercial acumen
• Value & outcomes mindset
• Operational rigor
• Clear, high-trust communication
• Cross-functional collaboration
• Builder mindset in ambiguity
• Automation + AI curiosity

Benefits

• Competitive compensation
• Ownership (equity)
• Work/life balance
• Health & wellness
• Future planning
• Financial security
• Career growth
• A passionate team
• Remote-first
• Giving back
• Transparency