Senior Customer Success Manager – German Speaking

Role Overview

As a Senior Customer Success Manager for the German-speaking market, you will be the trusted post-sales partner for some of n8n’s most strategic enterprise customers. You will own retention and expansion for your accounts, running a tight operating cadence of kickoffs, success plans, health checks, QBRs and renewals, while proactively managing risk and escalations.

What You Will Do

You will own a small book of n8n’s largest, most strategic enterprise customers in the German-speaking market, acting as their primary post-sales partner across onboarding, adoption and renewal. You will build an account strategy for each customer and a footprint across their organization, from IT and engineering teams to senior business and executive stakeholders.

Why It Might Be a Fit

You will be a good fit for this role if you have a strong track record of customer success, a deep understanding of the technical and business aspects of the customer’s organization, and a passion for building durable, high-trust relationships with customers.

Requirements

• German native speaker
• Senior Enterprise Customer Success experience
• Revenue ownership
• Technical acumen
• DACH enterprise experience
• Commercial acumen & value mindset
• Account strategy & operational rigor
• Senior stakeholder management
• Builder mindset

Benefits

• Competitive compensation
• Ownership (equity)
• Work/life balance
• Health & wellness
• Future planning
• Financial security
• Career growth
• A passionate team
• Remote-first
• Giving back
• Transparency

Tagged as: n8n