Role Overview
We are looking for a Customer Success Manager to bring new fleet customers on arctiqOS live, train dispatchers and workshop managers, and translate between customer and product team.
What You Will Do
Setting up the depot, adding vehicles and charging points, configuring load windows and load management, reading load profiles and operational data, and proposing concrete solutions to customers.
Why It Might Be a Fit
The ideal candidate has 2-4 years of experience in customer success, account management, or technical customer support, preferably in SaaS, energy, or logistics, and is data-driven, willing to travel, and proficient in German and English.
Requirements
- 2-4 years of customer success, account management, or technical customer support experience
- preferably in SaaS, energy, or logistics
- no fear of technology
- data-driven
- willingness to be on site with the customer
Benefits
- 30 vacation days
- flexible working hours
- hybrid work with two to three days in the Cologne office
To apply for this job please visit linkedin.com.
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