Customer Success Manager (US customers)

Role Overview

Manage a portfolio of 50-60 small enterprise customers across the US market, acting as their trusted advisor and primary point of contact.

What You Will Do

Work on pricing proposals, billing, order management, MACD requests, renewals, retention, and growth opportunities.

Why It Might Be a Fit

Previous experience within the telecommunications industry is essential due to the broad portfolio of services supported.

Requirements

• Customer Success Manager with a telecommunications background and experience in account management or customer-facing roles
• Experience in managing a portfolio of customers
• Ability to work in a hybrid work mode
• Strong communication and interpersonal skills

Benefits

• Internal Mobility Program
• International, diverse, and inclusive working environment
• Referral Program
• 5/10 years NATEK club
• NATEK CSR Events & team buildings
• Education – benefit from our know-how, learning courses and certificates and IT events
• Bonuses for Personal Events
• Benefit Plus (Cafeteria)
• Multisport Club Card
• Technical and Personal training
• Language courses
• 1 paid day off for volunteering