Role Overview
Customer Experience Associate reports to Customer Experience Supervisor and works directly with internal and external customers to assist with a wide range of interactions, including customer inquiries, complaints, and technical issues.
What You Will Do
Responsibilities include dealing with customers via phone and electronic channels, communicating test status, resending test results, scheduling requests, and supporting sales team processing account requests.
Why It Might Be a Fit
The ideal candidate will have experience with customer service principles, analytical skills, and adaptability, with a strong ability to maintain professionalism when communicating with customers.
Requirements
- High School degree or equivalent
- Two- or Four-year undergraduate degree or certification
- At least 2 years prior customer service experience
- Multi-lingual skills
Benefits
- Comprehensive medical, dental, vision, life and disability plans
- Free testing for employees and their dependents
- Fertility care benefits
- 401k benefits
- Commuter benefits
- Pregnancy and baby bonding leave
- Employee referral program
To apply for this job please visit job-boards.greenhouse.io.
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