Customer Experience Representative

Role Overview

The Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This individual will also wash and detail vehicles.

What You Will Do

Meet and greet customers in a professional, friendly, and timely manner, provide superior, efficient customer service, use Company approved sales and service techniques, offer additional customer assistance, answer incoming calls, place outgoing calls, assist to assess condition of rental upon return, notify Management of any known customer problems, and perform miscellaneous and backup duties.

Why It Might Be a Fit

This position pays $18 / hour and offers paid time off, employee rental car discounts, retirement savings plan including 401k with matching profit sharing, training and development.

Requirements

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver’s license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 3 years

Benefits

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing