Revenue Operations Associate

Role Overview

Join our unique and eclectic team at NCD, a top-tier insurance provider, as a Revenue Operations Associate. This role owns the full lifecycle of billing accuracy, payment file processing, partner analytics, and exception resolution across NCD’s member and carrier ecosystem. You will be the connective tissue between our enrollment platform (E123), payment gateway (NMI), and our carrier partners, keeping billing clean, exceptions resolved, files moving without disruption, and patterns surfaced before they become problems.

What You Will Do

Process monthly payment files for all carriers, own carrier payment file implementation for new and existing carriers, and serve as the primary connection point between NMI and E123, ensuring accuracy and continuity across both systems. Run daily declines monitoring and produce weekly decline trend reporting by agency, product, and carrier. Surface patterns early and flag proactively before they become member or agency impacts.

Why It Might Be a Fit

If you are someone who finds satisfaction in owning a workstream end to end, getting it right every time, and bringing insight to what the data is telling you, this role was built for you. You will thrive in an environment where precision directly impacts member experience and carrier relationships.

Requirements

• 3 or more years of experience in billing operations, payment processing, insurance administration, or a related back-office/administrative operations field
• Strong attention to detail with a track record of owning recurring processes accurately and independently
• Comfort working in enrollment and billing platforms, with the ability to learn proprietary systems quickly
• Clear written communication for case management, escalation notes, and cross-functional updates
• Ability to manage multiple daily and weekly workstreams simultaneously without things falling through the cracks
• Proactive and solution-driven: you flag issues before they become problems and bring a path forward when you escalate

Benefits

• Company-paid health, dental, life, and disability insurance
• 401(k) with employer match
• Opportunity for professional development
• Work from home allowance and support
• Positive work environment
• Remote, office-based flexibility within the United States of America