Role Overview
The role involves building and retaining strong relationships with Large Enterprise clients, ensuring their success and satisfaction, and driving growth opportunities.
What You Will Do
You will own and nurture strategic customer relationships, guide customers through key lifecycle stages, develop and execute strategic success plans, and identify expansion opportunities.
Why It Might Be a Fit
You might be a good fit if you have 7+ years of experience in Customer Success, Account Management, or a similar client-facing role, with a strategic, customer-centric mindset and experience managing complex stakeholder ecosystems.
Requirements
- 7+ years’ experience in Customer Success, Account Management, or a similar client-facing role at a SaaS company or management consulting (MBB or equivalent)
- Experience managing strategic accounts with complex stakeholder ecosystems
- Strategic, customer-centric mindset with a track record of identifying and driving growth opportunities within accounts
- Exceptional presentation, written, and verbal communication skills
- Comfortable navigating C-level conversations and facilitating high-impact meetings
- Strong commercial acumen; able to identify value drivers and influence buying behaviour
- Strong multitasking and prioritization skills
- Willingness to travel quarterly for customer engagements
- Experience with SaaS, particularly B2B or vertical software, is a plus
- Research interests and academic credentials are a major advantage
To apply for this job please visit jobs.ashbyhq.com.
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