Role Overview
The Mid-Market Customer Experience Manager is responsible for managing a focused portfolio of accounts and ensuring customers achieve measurable value from NAVEX solutions. This role serves as a trusted advisor to executive stakeholders and plays a key role in strengthening customer relationships, driving product adoption, and ensuring long-term partnership success.
What You Will Do
The Mid-Market CXM will own the experience for a portfolio of mid-market customers, build trusted advisor relationships with executive and senior stakeholders, and guide mid-market customers through the full lifecycle including onboarding, adoption, optimization, renewal, and expansion readiness.
Why It Might Be a Fit
The ideal candidate will have 5+ years of experience in Customer Success, Customer Experience, Account Management, or SaaS post-sales leadership, with a proven ability to improve retention, expansion, and global CX performance.
Requirements
- 5+ years in Customer Success, Customer Experience, Account Management, or SaaS post-sales leadership
- Proven ability to improve retention, expansion, and global CX performance
- Expertise in data-driven CX, customer health, and lifecycle analytics
- Strong executive communication and cross-functional influence skills
- Culture Agility
- AI Readiness
Benefits
- Meaningful Purpose
- High-Performance Environment
- Candid, Supportive Culture
- Growth That Matters
- Rewards for Results
To apply for this job please visit jobs.dayforcehcm.com.
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