Customer Experience Specialist

Role Overview

NAVEX is seeking a Customer Experience Specialist to support the experience of small and medium market customers through digital engagement, operational support, and efficient issue resolution. The role involves serving a large base of customers through scalable programs, automation, and self-service resources, helping ensure customers can successfully onboard, adopt NAVEX solutions, and access assistance when needed.

What You Will Do

Respond to customer inquiries, assist with onboarding and platform usage, ensure efficient resolution of issues, support digital onboarding programs, and maintain help centre documentation.

Why It Might Be a Fit

The role requires strong written and verbal communication skills, experience supporting customers through digital channels, and a problem-solving mindset with the ability to collaborate across teams to resolve customer issues.

Requirements

• 2+ years of experience in Customer Support, Customer Experience, Customer Success, or SaaS service roles
• Strong written and verbal communication skills
• Experience supporting customers through phone, email, chat, or help desk platforms
• Ability to manage multiple customer inquiries while maintaining a high level of service quality
• Comfort working with digital engagement tools, help centre platforms, and knowledge base systems
• Strong attention to detail and ability to document and maintain accurate information
• Problem-solving mindset with the ability to collaborate across teams to resolve customer issues
• Comfort working in a fast-paced environment supports a high volume of customers
• Culture Agility
• AI Readiness

Benefits

• Meaningful Purpose
• High-Performance Environment
• Candid, Supportive Culture
• Growth That Matters
• Rewards for Results