Senior Customer Experience Manager

Role Overview

Manage a portfolio of Enterprise accounts, deliver personalized experience, and drive customer relationships, product adoption, and partnership success. Partner with cross-functional teams to execute the Customer Lifecycle Value & Impact Framework.

What You Will Do

Own customer experience, build trusted advisor relationships, guide customers through the full lifecycle, serve as a central point of coordination, and drive proactive engagement using customer insights.

Why It Might Be a Fit

You’ll thrive in a hybrid role surrounded by an engaged, collaborative team, with opportunities for growth, high-performance environment, and rewards for results.

Requirements

• 8+ years in Customer Success, Customer Experience, Account Management, or SaaS post-sales leadership
• Proven ability to improve retention, expansion, and global CX performance
• Expertise in data-driven CX, customer health, and lifecycle analytics
• Strong executive communication and cross-functional influence skills
• Culture Agility
• AI Readiness

Benefits

• Meaningful Purpose
• High-Performance Environment
• Candid, Supportive Culture
• Growth That Matters
• Rewards for Results