Senior Customer Experience Manager II

Role Overview

The Enterprise Customer Experience Manager will manage a focused portfolio of Enterprise accounts, ensuring customers achieve measurable value from NAVEX solutions. This role serves as a trusted advisor to executive stakeholders, strengthening customer relationships, driving product adoption, and ensuring long-term partnership success.

What You Will Do

The Enterprise CXM will own the experience for a portfolio of enterprise customers, ensuring consistent engagement and measurable value realization. They will build trusted advisor relationships with executive and senior stakeholders, guide enterprise customers through the full lifecycle, and serve as the central point of coordination across sales, product, services, support, and leadership teams.

Why It Might Be a Fit

The ideal candidate will have 5+ years of experience in Customer Success, Customer Experience, Account Management, or SaaS post-sales leadership, with a proven ability to improve retention, expansion, and global CX performance. They will be an expert in data-driven CX, customer health, and lifecycle analytics, with strong executive communication and cross-functional influence skills.

Requirements

• 5+ years in Customer Success, Customer Experience, Account Management, or SaaS post-sales leadership
• Proven ability to improve retention, expansion, and global CX performance
• Expertise in data-driven CX, customer health, and lifecycle analytics
• Strong executive communication and cross-functional influence skills

Benefits

• Meaningful Purpose
• High-Performance Environment
• Candid, Supportive Culture
• Growth That Matters
• Rewards for Results