Senior Customer Success Manager – Digital Health

Role Overview

We are looking for a motivated Senior Customer Success Manager to support and expand our growing business activities. You will be responsible for driving success at the most strategic level within your accounts and implementing a broad strategy for earning customer acceptance across the organization.

What You Will Do

Build and maintain relationships with mid-market & enterprise accounts, work closely with clients and stakeholders to drive successful implementation, own client communications and account operations, track and manage accounts with specific KPIs.

Why It Might Be a Fit

The position requires experience in account/success management, deploying population health solutions, project management, managing customers’ onboarding and renewal process, and strong communication and storytelling skills.

Requirements

• 8-10 years of successful experience in account/success management
• Experience deploying population health solutions in value-based care provider organizations
• Project management experience
• Experience managing customers’ onboarding process
• Ability to work independently as well as part of a team
• Strong communication and storytelling skills