Project Employee, Digital Operations Center

Role Overview

This position is responsible for quality assurance of NBA digital products across multiple platforms, with an emphasis on mobile applications, web, and connected devices. The Project Employee, DOC will monitor live NBA, WNBA, NBA G League, and NBA 2K League games on these platforms and escalate any issues through the proper channels.

What You Will Do

Monitor live games, execute incident management escalation procedures, provide real-time support to NBA team operational representatives, generate reporting, and utilize live game operations tooling to assess the quality of live game streams.

Why It Might Be a Fit

The ideal candidate will have strong analytical skills, experience creating reports and presentations, and knowledge of digital analytics and visualization tools. They will also be comfortable proposing new ideas among various internal stakeholders and business units, and collaborating with design, technical, programming, marketing, and sales teams.

Requirements

• Strong analytical skills with attention to detail
• Experience creating reports and presentations
• Familiarity with the digital analytics space and how to evaluate the performance of websites and apps
• Knowledge of digital analytics and visualization tools is a plus (e.g. Adobe, Tableau, etc.)
• Passion for delivering world-class online, mobile, and application experiences for sports fans
• Comfortable proposing new ideas among various internal stakeholders and business units, and collaborating with design, technical, programming, marketing, and sales teams
• Experience with incident management and/or customer support tooling is preferred (e.g. Jira, ServiceNow, OpsGenie, ZenDesk, NewRelic, etc.)
• Active user of digital products
• Familiarity with all platforms, including web, mobile web, IOS, Android, game consoles and connected TVs
• Knowledge of and passion for basketball
• Willingness to learn and master multiple digital products
• Strong research and analytical skills
• Good multi-tasking and project management skills
• Ability to work in high-pressure environments
• Knowledge of the current digital sports landscape
• Familiarity with various premium sports packages inside and outside the NBA
• Excellent communication and interpersonal skills

Benefits

• Medical
• Short-term disability
• Mental health coaching/therapy
• Sick time

Tagged as: Data Analysis, Data Visualization, Project Management, Tableau