Customer Success Manager (IT)

Role Overview

We are looking for an experienced and dynamic Customer Success Manager to head our customer success team. This role is pivotal in driving customer satisfaction, retention, and growth by leading a team of success managers and ensuring our clients achieve maximum value from our IT solutions.

What You Will Do

Lead a team of Customer Success Managers, oversee onboarding, adoption, and retention strategies for key accounts, build executive-level relationships with clients, and drive initiatives to improve customer satisfaction scores and increase customer spending.

Why It Might Be a Fit

The ideal candidate combines strong leadership skills with deep technical and business acumen, has a proven track record of managing teams and driving customer retention, and is a visionary leader with a customer-first mindset.

Requirements

• 5+ years of experience in customer success, account management, or IT consulting, with at least 2 years in a leadership role
• Strong understanding of managed services, End User Computing solutions and financial P&L concepts
• Proven track record of managing teams and driving customer retention
• Excellent communication, negotiation, and stakeholder management skills
• Proficiency with Excel, CRM and ITSM platforms