Director, Customer Success Operations

Role Overview

The Director of Customer Success Operations will build and operationalize the Operations function in the US, taking it from an early-stage foundation through to a mature operating model that scales with Neara’s growth. This role will define and embed project management and customer engagement best practices across the Customer Success team.

What You Will Do

The Director will build out and operationalize the Operations function, define project management and customer engagement best practices, design and maintain project tracking and reporting infrastructure, and set standards for team configuration for success.

Why It Might Be a Fit

The ideal candidate will have 8+ years of experience in a leadership role across Customer Success or Professional Services, with a proven track record leading large-scale digital transformation, enterprise software deployments, or operational change programs.

Requirements

• 8+ years of experience in a leadership role across Customer Success or Professional Services
• proven track record leading large-scale digital transformation, enterprise software deployments, or operational change programs
• deep understanding of governance, risk mitigation, and value realization
• ability to translate complex project status, risks and trade-offs into clear narratives for senior leadership and customers alike
• comfortable working with project management tools (e.g., Fibery, Jira, Asana or similar)
• experience within infrastructure, and specifically the energy sector, is a plus but not essential

Benefits

• opportunity to establish a brand-new function for Neara
• strategic autonomy to influence global operations
• collaborative culture where everyone, from engineering to leadership, is accessible and aligned on the same mission
• work on technology that matters, actively protecting global energy grids from increasingly common weather events and structural failure

Tagged as: Project Management