Customer Success Manager

Role Overview

Manage a large portfolio of accounts, overseeing the complete customer lifecycle from onboarding to renewal, and driving customer retention and growth.

What You Will Do

Provide proactive customer service, identify churn risks, and implement proactive measures to address them, ensuring high levels of retention across your portfolio.

Why It Might Be a Fit

You will serve as a trusted advisor, ensuring high levels of customer satisfaction and loyalty while driving customer retention and growth.

Requirements

• 5+ years of experience in customer success, consulting, or technical pre-sales in a SaaS or high-tech company
• Bachelor’s degree
• Proficiency in Salesforce and Microsoft Office tools
• Proven ability to map customer business processes to product capabilities
• Demonstrated success developing and executing customer-centric strategies
• Experience managing multiple account engagements and handling escalations
• Strong interpersonal and communication skills
• Excellent negotiation and decision-making skills
• Ability to identify and act on growth opportunities
• Exceptional program management skills
• Ability to work independently and thrive in a fast-paced environment
• Cultural awareness and appreciation for diversity

Benefits

• Flexible time off
• 4 extra ‘YOU’ days off each year
• Generous parental leave policies
• Work from Overseas Policy
• Discounted Private Health Insurance plans
• Nearmap subscription