Senior Manager, People Operations

Role Overview

The Senior Manager, People Operations is accountable for the effectiveness, scalability, and continuous evolution of People Operations service delivery. This leader translates the People strategy into a measurable operating model, leads a high-performing team, and owns complex cross-functional programs across the employee lifecycle.

What You Will Do

Key Responsibilities: Lead, coach, and develop the People Operations team with clear ownership, succession planning, capability development, performance expectations, and accountability culture. Own the People Operations operating model, including capacity planning, prioritization, escalation frameworks, service catalogs, SLAs, and performance scorecards.

Why It Might Be a Fit

We move fast, we care about craft, and we’re proud of what we’re building. If you’re energized by turning hard problems into real-world impact, we’d love to meet you.

Requirements

• 8+ years of progressive experience in People/HR Operations, including 3+ years leading major operational programs; equivalent experience considered.
• Demonstrated ownership of multi-state operations and experience working with global or multi-country stakeholders.
• Proven ability to design and scale operating models, lead complex cross-functional change, and deliver measurable service improvements.
• Hands-on understanding of HRIS workflows, data governance, integrations, and operational controls; UKG Ready experience preferred.
• Experience in a fast-growing technology company, distributed workforce, or post-acquisition integration is advantageous.
• Strong people leadership, coaching, delegation, stakeholder influence, and conflict resolution.
• Excellent program management, prioritization, change management, and executive communication skills.
• Analytical mindset; ability to define KPIs, diagnose root causes, quantify value, and make risk-informed decisions.
• Working knowledge of employee lifecycle practices and relevant US employment requirements (including FLSA, FMLA, ADA); ability to partner with local experts on other jurisdictions.
• Comfort with HR technologies such as UKG, ADP, Culture Amp, and SmartRecruiters, and practical application of automation and AI.
• High discretion and sound judgment.
• Commercial awareness.
• Ability to operate effectively in ambiguity.

Benefits

• 4 extra ‘YOU’ days off each year—take a break, no questions asked!
• Company-sponsored volunteering days to give back.
• Generous parental leave policies for growing families.
• Work from Overseas Policy – explore the world in the approved list of cities while you work!
• Discounted Private Health Insurance plans.
• A Nearmap subscription (naturally!).

Tagged as: Change Management