Role Overview
The Customer Success Manager is responsible for owning the client lifecycle and ensuring clients achieve measurable outcomes from CampusGuard’s SaaS platform and consulting services. This role partners with clients as a trusted advisor, focusing on compliance achievement, security posture improvement, and sustained platform adoption.
What You Will Do
The CSM proactively monitors client health, identifies risks and opportunities, and drives value realization throughout the engagement. This position serves as the primary client advocate, coordinating internally to deliver outcomes and support long-term client retention.
Why It Might Be a Fit
To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship. Compensation range for this role is $75,000-$80,000 annually, depending on experience.
Requirements
- 3–5 years of experience in client success, customer success, account management, or project management within a SaaS, consulting, or professional services environment
- Demonstrated experience managing client relationships and driving measurable outcomes
- Experience coordinating work across cross-functional teams
- Payment Card Industry Professional (PCIP) certification required within the first 12 months of employment
Benefits
- medical
- dental
- vision
- HSA
- FSA
- generous earned time off
- 401K/student loan repayment
- life insurance & AD&D insurance
- employee assistance program
- employee stock purchase program
- tuition reimbursement
- performance-based incentive pay
- short- and long-term disability
- robust wellness program
To apply for this job please visit nelnet.wd1.myworkdayjobs.com.
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