Role Overview
Neogrid is looking for a Senior Customer Success Manager to join their team in São Luís, Maranhão. The successful candidate will be responsible for delivering results with excellence, focusing on continuous evolution, and helping the largest players in the national market to keep their businesses in sync with consumers.
What You Will Do
The Senior Customer Success Manager will be responsible for acting strategically in client relationships, contributing to retention and expansion of businesses, developing personalized success plans, and monitoring usage and engagement indicators.
Why It Might Be a Fit
The ideal candidate will have experience with client relationship management, Customer Success, and performance indicator monitoring, preferably in the retail, industry, or technology segments.
Requirements
- Experience with client relationship management, Customer Success, consultative service, and performance indicator monitoring
- Knowledge of Customer Success strategies, client portfolio management, retention, churn prevention, engagement, opportunity identification, and business indicator analysis
- Familiarity with data analysis, Excel, CRM tools, client management platforms, and technology solutions applied to retail and industry
Benefits
- Flexibility in working hours
- Health Plan
- Dental Plan
- Life Insurance
- Medication Allowance
- Transportation Allowance or Parking Allowance
- Flexible Meal/Reimbursement Voucher
- Wellhub (formerly Gympass)
- TotalPass
- Birthday month off
- Parental Support Program
- Unico Skill (external training solution)
- Childcare Allowance
- Extended Parental Leave
To apply for this job please visit neogridcarreiras.gupy.io.
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