Growth & Digital Experience (UX) Manager

Role Overview

We’re looking for a Growth & Digital Experience Manager to transform the digital customer experience and accelerate online growth. You’ll lead the development of new features, services and technologies across B2C, B2B and emerging B2B2C journeys, using customer insight and experimentation to improve satisfaction, acquisition and commercial performance.

What You Will Do

Key responsibilities include: • Own the local digital roadmap, using customer and market insight to prioritise features and influence Global HQ. • Grow acquisition, retention and lifetime value by improving traffic, conversion, order value and omnichannel journeys.

Why It Might Be a Fit

You’ll combine digital product leadership, commercial judgement and a deep curiosity about customer behaviour. You’ll be comfortable moving between strategy, performance data and hands-on delivery, while influencing senior stakeholders and global teams in a matrix organisation.

Requirements

• Extensive experience in eCommerce, digital products, analytics, operations and/or commercial management.
• Experience with optimisation and testing tools such as Adobe, Optimize, Qubit or Maxymiser.
• Strong understanding of traffic, conversion, average order value, customer satisfaction and lifetime value.
• Excellent web analytics skills, including GA4, translating insight into priorities and action.
• Experience mapping customer journeys and the use of Figma or such like tools
• Experience using Jira for ticket management with the development team
• Proven delivery of digital roadmaps, complex cross-functional projects and multiple workstreams.
• Commercial acumen and confidence developing business plans and investment cases.
• Experience leading, coaching and developing effective teams.
• Strong stakeholder, collaboration and communication skills, influencing without direct authority.
• Premium, retail, FMCG or consumer-led sector experience.
• Experience optimising websites for organic search ranking

Benefits

• 17% car allowance
• Private health care
• Discretionary annual bonus
• Generous pension scheme – up to 12% contribution from Nestlé
• 12 flexible days on top of 25-day holiday entitlement
• 2 paid volunteering days