Customer Success Manager

Role Overview

As a Customer Success Manager at NetBox Labs, you will own the success of a regional portfolio of customers, ensuring they adopt NetBox Labs’ products and see real value from them, driving strong retention and healthy expansion.

What You Will Do

Manage a portfolio of mid-market and enterprise customers, build and maintain customer success plans, drive product adoption, and monitor customer health signals.

Why It Might Be a Fit

You will be the main point of contact for your customers from onboarding through renewal, working with Renewals, Sales, Support, and Onboarding to keep every account on track.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a related customer-facing role
• Track record of driving adoption and retention in a SaaS or subscription business
• Experience working with technical customers and stakeholders
• Ability to explain technical capabilities in terms of business value
• Comfort supporting renewal and expansion conversations alongside Renewals and Sales
• Organized and proactive, able to manage many accounts at once
• Clear written and verbal communication skills
• Experience working cross-functionally in a growing organization