Senior Customer Success Manager – APAC

Role Overview

As a Senior Customer Success Manager, you will own the long-term success and growth of a strategic portfolio of customers, ensuring customers realize sustained value from NetBox Labs’ products and services.

What You Will Do

Own NRR and CLV for a portfolio of mid-market and enterprise customers, develop and execute customer success plans, drive onboarding, adoption, and ongoing value realization, and build executive-level relationships.

Why It Might Be a Fit

Strong and predictable net revenue retention, customers achieving clearly defined, measurable outcomes, low churn and well-managed renewal cycles, and trusted advisor status with key customer stakeholders.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a related role
• Proven track record of driving retention, expansion, and long-term customer value in a SaaS or subscription business
• Experience managing complex, technical customers and enterprise stakeholders
• Strong ability to translate technical capabilities into business value
• Comfort owning commercial outcomes, including renewals and expansions
• Strategic mindset with the ability to execute tactically
• Strong communication, negotiation, and stakeholder management skills
• Experience working cross-functionally in a growing organization