Role Overview
As a Senior Customer Success Manager, you will own the long-term success and growth of a strategic portfolio of customers, ensuring customers realize sustained value from NetBox Labs’ products and services.
What You Will Do
You will operate as a trusted advisor, helping customers align NetBox Labs to their business and technical objectives, while proactively identifying risks and growth opportunities.
Why It Might Be a Fit
You will play a key role in shaping Customer Success strategy, processes, and best practices as the organization continues to scale.
Requirements
- 5+ years of experience in Customer Success, Account Management, or a related role
- Proven track record of driving retention, expansion, and long-term customer value in a SaaS or subscription business
- Experience managing complex, technical customers and enterprise stakeholders
- Strong ability to translate technical capabilities into business value
- Comfort owning commercial outcomes, including renewals and expansions
- Strategic mindset with the ability to execute tactically
- Strong communication, negotiation, and stakeholder management skills
- Experience working cross-functionally in a growing organization
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- 401(k) or equivalent
- Paid time off
- Flexible work arrangements
- Opportunities for professional growth and development
To apply for this job please visit jobs.ashbyhq.com.
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