Customer Success Manager, Networks

Role Overview

The Customer Success Manager, Networks is a key member of the post-sales organization, owning customer relationships across adoption, renewal, and expansion for a portfolio of enterprise accounts.

What You Will Do

Build and own stakeholder relationships, run regular check-ins, serve as the primary point of escalation, define customer-specific success metrics, and own renewal status and forecasting.

Why It Might Be a Fit

Commercial experience owning a block of business, strong communication and executive presence, and customer success experience in a technical product environment are required.

Requirements

• 5–6 years of overall experience
• 2+ years in a customer-facing role
• Strong communication and executive presence
• Customer success experience in a technical product environment
• Working understanding of enterprise networking concepts
• Experience identifying expansion opportunities and fluency with ARR, GRR, NRR, and product adoption metrics