Program Manager, UCAN Marketing Operations & Production

Role Overview

This role sits on the Program Management team inside Marketing Operations and Production (MO&P) – the group turning Netflix Marketing’s technology, AI and data ambitions into working practice, not just strategy. MO&P manages the operational architecture of marketing; the systems, workflows, and infrastructure that make ambitious campaigns possible, and delivers them, at scale, across every market.

What You Will Do

You’ll partner directly with Marketing, Product, Engineering, Data Science, and Customer Success to take emerging technology from possible to adopted, with real visibility and influence into how Marketing operates at global scale.

Why It Might Be a Fit

This role is built for someone who wants to shape how work gets done, not just execute against someone else’s playbook.

Requirements

• 10+ years of experience in program management, driving cross-functional programs from scoping through execution.
• Experience writing business use cases, requirements, or lightweight BRDs to translate business needs into actionable scope.
• Knowledge of the product development workflow strongly preferred, project management, user acceptance testing, and workflow documentation development.
• Experience with techniques and tools that drive process efficiency and continuous improvement, including defining KPIs and success metrics for hypotheses, new workflows and features.
• Experience leading change management and rollout plans for new tools, products, or processes across cross-functional or matrixed teams.
• Strong communication skills with proven ability to socialize, explain, and build shared understanding of new and complex strategies, practices, and workflows.
• Ability to manage and operate in ambiguous situations and think on your feet to solve challenges and problems.
• Ability to multitask and handle a heavy volume of work, supervising several projects in various stages.
• Working technical fluency: comfortable with systems and workflow architecture, evaluating and managing first- and third-party technology solutions, including vendor onboarding and contract renewal, and holding informed conversations about data pipelines, integrations, and technical trade-offs with engineering partners.
• Practical, hands-on experience using AI/LLM tools (e.g., ChatGPT, Claude, Gemini, Copilot, or similar) to improve the speed and quality of your own work.
• AI awareness and judgment to identify where AI can improve workflows across the Global Marketing team.
• Ability to identify technical and integration risk early, and to translate technical complexity into clear, actionable guidance for non-technical stakeholders.

Benefits

• Health Plans
• Mental Health support
• 401(k) Retirement Plan with employer match
• Stock Option Program
• Disability Programs
• Health Savings and Flexible Spending Accounts
• Family-forming benefits
• Life and Serious Injury Benefits
• Paid leave of absence programs
• Flexible time off