Role Overview
Netradyne is looking for a proactive, customer-focused Customer Success Manager to support and grow our UK customer base. The role involves building and maintaining strong relationships with customers, understanding their priorities and challenges, and developing customer success plans aligned with agreed outcomes.
What You Will Do
The Customer Success Manager will lead local customer onboarding and implementation activities, ensure a smooth transition from sales handover through go-live, and drive ongoing platform adoption through customer engagement, training, and best-practice sharing.
Why It Might Be a Fit
The ideal candidate will have 3+ years of experience in Customer Success, Account Management, Implementation, or a similar customer-facing role within a technology-led business, and will be able to manage multiple customer accounts, build trusted relationships, and engage effectively with stakeholders at different organisational levels.
Requirements
- Bachelor’s degree or equivalent professional experience
- 3+ years of experience in Customer Success, Account Management, Implementation or a similar customer-facing role within a technology-led business
- Proven ability to manage multiple customer accounts, build trusted relationships and engage effectively with stakeholders at different organisational levels
- Strong communication, presentation and training skills, with excellent written and spoken English
- Good technical aptitude and the ability to understand and explain SaaS, AI-powered and connected technology solutions
- Strong analytical skills, with the ability to interpret data and translate insights into practical recommendations and measurable outcomes
- Proactive, organised and solution-oriented, with strong ownership, problem-solving and stakeholder management skills
- Comfortable working independently and collaboratively within an international, cross-functional environment
- Experience using CRM systems, preferably Salesforce, and proficiency in Microsoft 365, particularly Excel
- Confidence using AI and digital tools to analyse information, improve productivity and prepare reports or presentations
- Full, valid UK driving licence and willingness to travel regularly to customer locations across the UK
- Willingness to undertake occasional European travel
To apply for this job please visit netradyne.com.
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