Enterprise Customer Success Manager

Role Overview

The Enterprise Customer Success Manager is a strategic customer-facing leader responsible for managing a focused portfolio of Netradyne’s largest and most important enterprise customers. This role combines customer strategy, operational execution, data-driven consulting, and commercial ownership to ensure customers maximize the value of Netradyne’s AI-powered fleet safety platform.

What You Will Do

The Enterprise Customer Success Manager will own approximately 4–6 high-value enterprise customers representing $4M–$6M+ in ARR and lead the customer journey across implementation, adoption, value realization, retention, renewal, and expansion.

Why It Might Be a Fit

The ideal candidate brings significant enterprise customer-facing experience, strong executive presence, commercial instincts, analytical capabilities, and a demonstrated record of driving adoption, retention, expansion, and measurable customer outcomes.

Requirements

• Significant experience in Customer Success, Strategic Account Management, Enterprise Account Management, Professional Services, Consulting, Implementation, or another strategic post-sales role.
• Experience managing complex enterprise customers and developing relationships with senior and executive stakeholders.
• Demonstrated success driving customer adoption, retention, renewals, expansion, and measurable business outcomes.
• Experience leading customers through complex implementations, deployments, or technology transformations.
• Strong commercial instincts and the ability to recognize and develop expansion opportunities.
• Ability to translate analytics and customer data into compelling business and ROI narratives.
• Exceptional communication, executive presence, and relationship-building skills.
• Strong cross-functional leadership capabilities with the ability to influence Sales, Product, Engineering, Support, and Operations without direct authority.
• Highly proactive mindset with the ability to identify customer risk early and mobilize appropriate teams toward resolution.
• Experience supporting large, complex enterprise or Fortune 1000 customers preferred.

Benefits

• Company Paid Health Care, Dental, and Vision Coverage for you and most of your dependents
• Generous PTO and Sick Leave
• 401(k) with generous company match
• Disability, Life Insurance, and Ancillary Benefits
• Additional company-sponsored benefits and employee programs