Post Sales Systems Engineer

Role Overview

NETSCOUT is looking for a Post Sales Systems Engineer to join their team. The role requires a broad knowledge of server and OS support, multi-tiered application understanding, voice/video, VMware, Cloud, security, and big data. The engineer will work with customers to troubleshoot and resolve complex network and product issues.

What You Will Do

Work with customers to troubleshoot and resolve complex network and product issues, interface with support, development, and SQA teams, and utilize NETSCOUT’s Knowledge Management database to research and develop technical tips and solutions.

Why It Might Be a Fit

The ideal candidate will have a proven success working as part of a team, excellent customer communication and interaction skills, and the ability to identify and resolve complex network problems.

Requirements

• Bachelor’s Degree in Computer Science/Network Security or equivalent discipline
• Minimum of 7 years in network management supporting external customers
• 2 plus years in critical and managed customer care
• Proven expertise in customer relationship and management
• Network Management experience in environment preferred
• Experience working remotely, but cooperatively with HQ
• Demonstrated ability to identify and resolve complex network problems
• Cisco Certification (CCNA minimum, CCNP preferred)
• Linux Certification (RHTC minimum)
• Knowledge of Windows and Unix operating system environments
• Ability to write technical articles outlining problems resolution and troubleshooting steps contribute knowledge to the knowledge base
• Ability to multi-task with strong attention to detail
• Ability to travel up to 25%