Customer Success Manager

Role Overview

We are seeking a Technical Client-Success Manager for an AI powered SaaS Platform. The role involves pre-sales solutioning, customer implementation & onboarding, and client success.

What You Will Do

The role involves leading technical discovery sessions, designing and delivering POCs, creating solution architectures, leading end-to-end implementation projects, and coordinating UAT and production deployments.

Why It Might Be a Fit

The ideal candidate will have 3-6 years of experience in a customer-facing technical role, a strong solutioning mindset, and experience reviewing and validating technical implementations.

Requirements

• 3–6 years of experience in a customer-facing technical role
• Strong solutioning mindset
• Good understanding of REST APIs, JSON, authentication mechanisms, and enterprise application integrations
• Experience reviewing and validating technical implementations, conducting UAT, and troubleshooting integration issues
• Excellent stakeholder management, communication, presentation, and project coordination skills
• Experience delivering enterprise SaaS implementations, customer workshops, and technical demonstrations

Tagged as: Project Management