Platform Manager – Customer Operations

Role Overview

Netwealth is shaping the future of wealth in Australia. We’re looking for a Platform Manager to lead how Customer Operations uses Appian, our workflow platform.

What You Will Do

You’ll own the Customer Operations Appian roadmap, help prioritise what matters most, and identify opportunities for automation and continuous improvement.

Why It Might Be a Fit

You’ll have genuine scope to build relationships across the business, influence the Customer Operations Appian roadmap, and help turn complex challenges into meaningful improvements for our people and customers.

Requirements

• Strong stakeholder management, relationship-building and influencing skills
• Experience working across business, product and technology functions
• A track record of delivering process improvement, change or business transformation initiatives
• Experience managing multiple priorities and stakeholder expectations in a complex environment
• Strong written and verbal communication skills
• A proactive, curious and solutions-focused approach

Benefits

• Paid parental leave
• Fully funded school holiday program
• CU Health (virtual healthcare)
• Income protection
• Flu shots
• Wellness weeks
• Retail discounts
• Financial wellbeing services
• Social events
• Trivia nights
• Corporate sports
• Employee Resource Groups
• Paid volunteering
• Netwealth Impact Group