Senior Customer Success & Enablement Manager

Role Overview

The Senior Customer Success & Enablement Manager will ensure customers use the HUB from first use to company-wide use, seeing measurable added value. The role involves designing customer success and enablement approaches, accompanying enterprise customers, and developing enablement formats.

What You Will Do

The tasks include accompanying customers after contract signing, developing plans for customer growth, building enablement formats, recognizing expansion potential, and providing feedback to product and development.

Why It Might Be a Fit

The ideal candidate has several years of experience in customer success, experience in sales, and practical experience with AI applications. They should be able to explain AI usefulness to specialist users and have good German and English skills.

Requirements

• several years of experience in customer success
• experience in sales
• practical experience with AI applications
• ability to explain AI usefulness to specialist users
• very good German and good English skills

Benefits

• stock options for every employee
• participation in the company’s success
• 30 days of vacation
• further education budget
• hardware according to choice
• occupational pension with employer contribution
• Germany ticket or mobility allowance