Sales Manager

Role Overview

The Sales Manager will assist the Store & Deputy Manager to lead the team in supporting to deliver an Omnichannel acquisition and customer experience, within the customer catchment/geographical area. This position provides guidance to the respective store teams to make a positive difference to our customers, teams and profitability of the store.

What You Will Do

Assist the Store & Deputy Manager in delivering a seamless Omnichannel Customer journey within store and ensure our customers feel like they are shopping with one brand whether in store or online. Coach and develop the team and Supervisor population on YATD techniques, regularly observing and providing feedback to ensure they are giving advice and recommendations that our customer trust.

Why It Might Be a Fit

The Sales Manager role is responsible for fostering an inclusive culture that is aligned to our brand values: Customer Obsessed, Play to Win, It Starts With Me and We Are One. The ideal candidate will have a full awareness of store targets and OKR measures and utilise all reports to seek out and highlight opportunities.

Requirements

• Advocate inclusion, building an environment that encourages and celebrates people for their individuality
• An understanding of customer demographic within their market catchment
• Experience in effectively leading a team who support one another and deliver results
• Role model an omnichannel culture to their respective teams
• Customer first commercial attitude
• Demonstrates strong and effective leadership skills
• Encourages a healthy work life balance, supporting their team to do the same
• Great communication skills
• Role models our values and takes a proactive approach with own self-development
• Commercially aware to deliver and exceed OKR’s and key objectives