Manager Customer Experience

Role Overview

The Customer Experience Manager serves as a trusted partner to the Senior Manager Customer Experience Manager by proactively communicating risks, opportunities, employee concerns, and operational challenges, while contributing to strategic initiatives that support business growth and customer satisfaction.

What You Will Do

The Customer Experience Manager is expected to lead by example, consistently demonstrating integrity, professionalism, accountability, and a customer-first mindset in every interaction and decision. This role is responsible for fostering a culture of excellence by supporting, developing, and empowering Customer Experience Specialists to achieve individual, team, and organizational goals.

Why It Might Be a Fit

The Customer Experience Manager plays a critical role in advancing both team success and organizational performance objectives by inspiring others, promoting employee growth, and maintaining a culture rooted in our mission, “Dedicated to Service, Committed to Solutions.”

Requirements

• Associate or Bachelor’s degree preferred.
• Bachelor’s degree or equivalent work experience.
• 2+ years of management/supervisory experience strongly preferred.
• Customer Service experience required.
• Proven communication skills.
• Demonstrated execution of leadership including accountability, engagement, and empowerment.
• Expert knowledge of SAP.
• User of CRM or ERP systems such as SalesForce.com or similar applications.
• Evidence of coaching, team building and motivational skills.
• Proficient computer skills in Excel, Word, and PowerPoint are required.
• Ability to communicate effectively verbally and written.
• Establish and maintain interpersonal relationships with internal and external customers.
• Willingness to travel 10% for regional meetings.
• Bilingual in English and Spanish preferred.
• Strong organizational and time management skills.
• Ability to work independently with minimal oversight.
• Ability to adapt quickly to changes and work as part of a team in a fast-paced environment, handling multiple issues simultaneously.
• Excellent verbal and written communication skills across various levels of organization.
• Able to drive projects to completion while overcoming internal and external barriers.
• Ability to work as part of a project team or as project lead.

Tagged as: Excel, Salesforce