Manager, Customer Operations

Role Overview

The Manager of Customer Service Operations will own the operational backbone of the global Go-to-Market engine, making deals close faster, customer onboarding smoother, and revenue flow cleaner. This role will sit at the intersection of Sales, Finance, Legal, and Customer Success.

What You Will Do

Key responsibilities include owning the integrity of the company’s bookings process, driving accurate and timely billing, championing the end-to-end Quote-to-Cash process, and managing the customer lifecycle from signature to separation.

Why It Might Be a Fit

The ideal candidate will have proven leadership experience in a fast-scaling software or SaaS environment, with a track record of building high-performing operations teams.

Requirements

• Proven leadership experience in a fast-scaling software or SaaS environment
• Deep understanding of the Quote-to-Cash cycle and the levers that drive revenue accuracy and efficiency
• Strong Salesforce expertise; familiarity with NetSuite, Zuora, Conga, SFDC CPQ, or comparable ERP/billing tools is a plus
• Exceptional communication skills across all levels, from CFO to junior analyst
• A genuine ownership mindset and structured project management skills, comfortable running multiple workstreams in a high-pace environment
• Partner/channel operations experience — familiarity with reseller or distributor ecosystems is a strong plus
• Master’s degree or equivalent experience in Business, Finance, or Operations

Benefits

• 100% covered company benefits (health, dental, vision)
• Life insurance, long-term disability, and accidental death/personal loss coverage
• Flexible Hours
• Unlimited vacation
• 11 company-paid holidays
• 3 extra days for volunteering
• Free access to professional training platforms
• Up to 16 weeks of paid leave for birthing parents/primary caregivers
• 6 weeks of paid leave for secondary caregivers
• 401(k) plan with up to 4% company matching contributions
• Bonuses for referring successful hires after three months of continuous employment