Customer Operations Manager

Role Overview

Join Nezasa as a Customer Operations Manager to own customer relationships across our international portfolio. Provide the best Customer Operations experience to every customer you own. This involves talking to many different stakeholders about various topics, running projects with integrations and dependencies, and handling several customers and projects at once.

What You Will Do

Plan and run customer onboarding projects, coordinate multi-phase rollouts, keep timelines and blockers visible, lead configuration workshops, and drive product adoption proactively.

Why It Might Be a Fit

We’re looking for an experienced Customer Operations Manager with a solid technical project management background. You should have a highly proactive mindset, excellent communication skills, and the ability to work autonomously.

Requirements

• 4+ years of experience in a customer-facing role within B2B software
• Strong technical project management skills
• Excellent communication skills in English
• Ability to work autonomously and own outcomes
• Curiosity and courage to dig into unfamiliar territory
• AI first attitude

Benefits

• Hybrid work setup with flexible hours
• Modern office in central Lisbon
• State of the art equipment
• Health insurance for you and your family
• Yearly home office voucher at retail partners
• Discounts on travel itineraries booked through our platform
• Additional holidays for each year of service
• Access to advanced AI tooling and expertise
• Team events
• Opportunities for career development and learning