Role Overview
Lead and implement CX projects related to pharmaceuticals, vaccines, and healthcare services. Work with IT and cross-functional teams to optimize CRM and loyalty programs. Analyze customer behavior trends and provide business recommendations.
What You Will Do
Design and execute surveys, collect feedback from web/app, chat, call, in-store channels. Prepare and submit periodic work reports. Complete other tasks as assigned by superiors.
Why It Might Be a Fit
Strong problem-solving and critical thinking skills. Proactive and customer-centric mindset with a results-driven approach. Ability to handle multiple projects simultaneously and work under tight deadlines.
Requirements
- Bachelor’s degree in Business Administration, E-commerce, Marketing or related fields.
- 1-2 years of experience in customer experience management, CRM, or related roles within e-commerce, retail, or consumer healthcare services.
- Deep understanding of customer experience metrics (NPS, CSAT, CES) and best practices within the healthcare and pharmaceutical industry.
- Proficiency in CRM platforms and data visualization tools (e.g., Power BI, Tableau).
- Knowledge of customer journey mapping and usability testing methodologies.
- Strong problem-solving and critical thinking skills.
- Proactive and customer-centric mindset with a results-driven approach.
- Ability to handle multiple projects simultaneously and work under tight deadlines.
Benefits
- Competitive compensation package.
- 13th-month salary and year-end bonus.
- Full social insurance, health insurance, and unemployment insurance.
- Clear career development opportunities.
- Opportunity to work on large-scale E-commerce and Growth projects.
- Periodic health check-ups.
- Dynamic and professional working environment with strong learning and development opportunities.
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