Growth Consultant – Sales and Retention

Role Overview

The Growth Consultant (Sales & Retention) will support sustainable participant growth while delivering a positive and human participant experience. They will manage inbound and outbound participant enquiries, guide prospective participants through their journey, and support retention through proactive engagement and needs-based conversations.

What You Will Do

Manage inbound and outbound participant enquiries, conduct needs-based sales and retention conversations, build rapport, and manage your own lead pipeline to achieve growth, conversion, and retention targets.

Why It Might Be a Fit

The role requires strong communication skills, the ability to build trust and rapport quickly, and experience in sales, retention, customer engagement, or account management. The successful candidate will be able to manage competing priorities while maintaining attention to detail and have a resilient, self-motivated, and outcomes-focused approach.

Requirements

• Proven experience in sales, retention, customer engagement, or account management
• A track record of achieving conversion, retention or growth targets
• Strong communication skills with the ability to build trust and rapport quickly
• Confidence managing inbound and outbound conversations across phone, SMS, and email
• Strong objection-handling and influencing skills
• Ability to manage competing priorities while maintaining attention to detail
• Experience using CRM systems and maintaining accurate customer records
• A resilient, self-motivated, and outcomes-focused approach
• Highly regarded experience within the NDIS, health, community services, or disability sector
• Understanding of NDIS Pricing Arrangements and participant plans
• Lived or professional experience supporting people with disability
• Experience working in a high-volume contact centre or sales environment
• Relevant qualifications or equivalent professional experience

Benefits

• New starter benefit to help set up a functional home workspace
• 50% discount on employee health insurance + 35% off travel insurance
• The opportunity to give back to the community through paid leave for volunteering through nib foundation
• Access to our nib Well Program and corporate fitness discounts
• Access to employee share plans, short-term incentive program, and life and salary continuance insurance benefits
• 18 weeks paid parental leave for all new parents regardless of carer status
• 5 days paid cultural leave for First Nations peoples
• 4 weeks paid gender affirmation leave for trans, gender diverse, and intersex employees

Tagged as: Pipeline Management