Associate Technical Account Manager (Customer Success Manager)

Role Overview

Resolves complex problems and provides excellent technical and customer service to key accounts. Helps them overcome issues, succeed in their business, and expand their usage of NiCE products.

What You Will Do

Drive client success, foster strategic relationships, deliver exceptional service, leverage technical expertise, and communicate effectively.

Why It Might Be a Fit

Requires a bachelor’s degree in a related field or equivalent work experience, 3 years of experience in a technical or service role, and demonstrated proficiency in technical problem-solving and customer service.

Requirements

• Bachelor’s degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.
• 3 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.
• Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills.
• Excellent customer service and communication skills, with fluency in both written and verbal communication.
• Ability to multitask effectively and thrive in a fast-paced environment.
• Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts.