Role Overview
The Customer Success Manager II is the primary point of contact for assigned customers and partners, responsible for relationship management with technical know-how. The role involves proactive communication, troubleshooting, and quality management, while also focusing on upsell opportunities and customer health.
What You Will Do
Key responsibilities include handling escalations, developing action plans, managing reports and dashboards, coordinating product updates and integrations, and maintaining customer-specific playbooks.
Why It Might Be a Fit
The ideal candidate will have a blend of customer service, industry expertise, and strategic thinking to ensure customer satisfaction and drive business growth.
Requirements
- 7+ years of experience working in a global technical account management role demonstrating successful customer satisfaction and relationship management outcomes
- 3+ years of experience working with global accounts in the Media & Entertainment space; specifically with Platforms, Consumer Electronics, Pay TV or Publishers
- 4+ years of technical implementation experience with top global customers and partners
- 4+ years of hands on experience driving solutions and identifying upsell and cross-sell opportunities
To apply for this job please visit jobs.smartrecruiters.com.
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