Customer Success Manager – Digital Shelf, ANZ

Role Overview

As a Customer Success Manager, you will partner with leading FMCG manufacturers to improve digital shelf execution and connect performance with commercial outcomes. You will help brands understand how digital shelf execution impacts sales and where action can create the greatest value.

What You Will Do

You will build strong relationships across e-commerce, sales, category, marketing, and digital teams, and help clients optimize performance across availability, search, content, retail media, pricing, and promotions.

Why It Might Be a Fit

This role requires strong analytical skills, the ability to turn data into actionable commercial insights, and confidence presenting to senior clients. You will work with leading brands across Australia and New Zealand to improve today’s digital shelf execution while also helping them prepare for how AI and new shopping experiences will change product discovery and purchase decisions.

Requirements

• Experience in customer success, account management, e-commerce, category management, digital analytics, agency client services or a similar client-facing role.
• Experience managing or servicing major FMCG, retail, or consumer brand clients, either directly or within a leading digital, media, e-commerce, or shopper agency.
• Experience working with FMCG manufacturers, retailers, e-commerce platforms, or retail data is highly desirable.
• Strong analytical skills and the ability to turn data into actionable commercial insights.
• Confidence presenting to senior clients and working across different stakeholder groups.
• Strong commercial awareness and curiosity about e-commerce, technology, and AI.

Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)