Senior Customer Success Manager

Role Overview

As a Senior Customer Success Manager at Nielsen, you will play a critical role in ensuring customer satisfaction by helping our customers utilize Nielsen’s products and services to achieve their goals. Your primary responsibility will be to build strong relationships with customers and provide exceptional customer experiences that result in business growth and additional recurring revenue.

What You Will Do

Drive true value for customers, act as primary point-of-contact for the Client and their agency, develop trusted relationships with decision makers, and gather valuable feedback from clients for continual product improvements.

Why It Might Be a Fit

We are looking for a senior-level professional with account management or client service experience to manage key account relationships, applying their comprehensive understanding of digital and traditional advertising and their experience in the media and measurement space for advertisers and agencies.

Requirements

• Bachelor’s degree
• 7+ year’s previous client services/account management experience at a SaaS company or in an agency setting
• Understanding of the overall media and measurement landscape in advertising
• Experience overseeing online advertising campaigns and media operations
• Stellar presentation skills with direct experience presenting to clients
• Knowledge in the usage and operations of ad-serving technologies a plus
• Excellent communicator in-person, on the phone, through email and over web presentations
• Strategic thinker with the ability think and respond quickly in front of customers
• Strong organizational skills with keen attention to details
• Facilitate alignment across multiple senior stakeholders, and reach insightful, actionable answers to challenging and ambiguous problems
• Experience working with cross functional teams
• Passionate about consumers and the technologies that serve them
• Strong focus on user needs and an intellectual curiosity about the products that help to meet them
• Digital Media experience is strongly desired and account management experience is a plus

Benefits

• Comprehensive health and wellness plans
• 401(k) with a Nielsen company match
• Generous paid time off policy
• Company-provided vehicle and/or discretionary incentive/bonus eligibility