Customer Success Manager

Role Overview

The Customer Success Manager is responsible for driving product adoption and maximizing customer value to support retention. The CSM manages day-to-day customer health and engagement, fostering growth through regular interactions, actionable insights, and telemetry data.

What You Will Do

Deliver telemetry-driven insights on adoption, usage, and whitespace to inform retention and growth strategies. Maintain continuous engagement through feedback loops, sentiment tracking, and milestone alignment.

Why It Might Be a Fit

To be successful, we think you need: 3-5 years of experience in Customer Success, Account Management, or related customer-facing roles, ideally in SaaS or technology environments. Experience with Salesforce is a must, and experience with Gong is a plus.

Requirements

• Bachelor’s degree in related field or equivalent combination of education and experience
• 3-5 years of experience in Customer Success, Account Management, or related customer-facing roles, ideally in SaaS or technology environments
• Experience with Salesforce
• Experience with Gong is a plus

Benefits

• Global Gratitude and Recharge Days
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community