Role Overview
The Senior Customer Success Manager is responsible for driving product adoption, value realization, and retention at scale across a broader and more complex customer portfolio. The role operates with a high degree of autonomy and partners cross-functionally to execute repeatable success plays and ensure consistent, data-driven customer outcomes.
What You Will Do
The Senior Customer Success Manager will be responsible for territory and account planning, onboarding and enablement, relationship development, value realization and adoption, renewals, expansion, modernization, and leadership and scale.
Why It Might Be a Fit
To be successful, the Senior Customer Success Manager will need to have a bachelor’s degree in a related field or equivalent combination of education and experience, 5-8 years of experience in Customer Success, Account Management, or related customer-facing roles, and experience with Salesforce.
Requirements
- Bachelor’s degree in related field or equivalent combination of education and experience
- 5-8 years of experience in Customer Success, Account Management, or related customer-facing roles, ideally in SaaS or technology environments
- Experience with Salesforce
- Experience with a Customer Success Management platform is a plus
Benefits
- Global Gratitude and Recharge Days
- Flexible, paid time off policy
- Employee wellness programs and counseling resources
- Meaningful peer recognition and awards
- Paid parental leave
- Invention/patenting assistance
- Community impact, paid volunteer time, and opportunities
- Intercultural learning and celebration
- Multiple tools through which to learn and grow, and an incredible global community
To apply for this job please visit nintex.com.
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