Regional Service Process Enablement Manager

Role Overview

The Regional Service Process Enablement Manager leads the efforts of field teams to implement end-to-end execution of dealer- and customer-focused service processes, transforming strategy, data insights, and field feedback into practical, scalable models.

What You Will Do

Conduct market assessments, define and support dealer-specific implementation paths, collaborate with cross-functional partners, deliver and refine training, coaching, and support materials, and identify, recommend, and implement new tools, workflows, and process improvements.

Why It Might Be a Fit

The ideal candidate will have a strong understanding of vehicle repair, mechanical operations, fixed operations, project management, organizational & analytical skills, and oral & written communication proficiency, with the ability to remain objective and focused on the best interests of the dealership and Nissan.

Requirements

• Bachelor’s degree OR 8 years of equivalent experience in lieu of a degree required
• A minimum of six years of professional experience
• Dealers contact experience—such as DTSM, FOM, DOM, or FSM roles—is strongly preferred
• Strong understanding of vehicle repair, mechanical operations, fixed operations, project management, organizational & analytical skills, and oral & written communication proficiency
• Ability to independently prioritize and organize workload while remaining productive in a virtual, minimally supervised work environment
• Ability to remain objective and focused on the best interests of the dealership and Nissan while actively considering and valuing others’ opinions and perspectives
• Ability to influence the actions of others by building credibility through dealership knowledge, effective recommendations, clear communications, honesty, and demonstrated follow-up on promises
• Demonstrates persistence and maintains focus on achieving results, even when faced with resistance or setbacks
• Ability to present ideas and analysis clearly, effectively, and in a manner appropriate to the audience
• Ability to understand the complexities of situations and solicit assistance from others as needed
• Advanced knowledge of Word, Excel, PowerPoint, and other applications to produce non-standard, creative products

Benefits

• Comprehensive Benefits Package
• Medical, mental health, parental leave, retirement savings
• Unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP)
• Tuition reimbursement programs
• Employee Lease Program
• Vehicle Purchase Program (VPP)
• Parental leave
• Retirement savings