Role Overview
The Enterprise Customer Success Manager (CSM) is a customer-facing professional who will lead the post-sales lifecycle for Nitro’s portfolio of business customers. The CSM will develop and execute the strategy to ensure customers are provided with educational experiences to realize value from Nitro products quickly.
What You Will Do
Serve as the primary post-sales point-of-contact for Nitro’s portfolio of Enterprise business customers, proactively engaging stakeholders from Directors to C-level executives, typically within IT. Develop an understanding of each customer’s business priorities, document workflows and success metrics, and build success plans aligned to those outcomes.
Why It Might Be a Fit
Strong business acumen, with the ability to understand a customer’s priorities and translate product capabilities into business outcomes. Ability to prioritize customer needs, set realistic expectations, and elevate the issues that will have the most impact on customer satisfaction, retention and growth.
Requirements
- Bachelor’s Degree or equivalent work experience
- 3-5 years of experience in B2B customer success, account management, or consulting roles, ideally within a SaaS environment
- Experience managing a high-volume portfolio of accounts, prioritizing time and effort based on customer health and growth opportunity
- Hands-on experience with core customer success practices, including success planning, health monitoring, business reviews and supporting renewals in partnership with sales
- Proven track record of contributing to customer retention and growth
- Experience engaging and influencing senior stakeholders
- Comfortable working with IT stakeholders on software deployment, integration, and security questions
- Commitment to Nitro’s mission and values
Benefits
- Flex Time Off
- Hybrid Work
- Comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks
- Pension/401k matching
- Country-specific benefits
To apply for this job please visit gonitro.com.
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